By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer unless specified otherwise by you in the form. We can't be responsible for any damage to clothing that isn't suitable for this standard laundering process.
We'll do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find it.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we can't be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think that piece would be troublesome.
If something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please don't include it in the laundry you give to us. We wash all items of similar color together as our standard procedure. Along the same lines, we can't be held responsible for the bleeding of colors, or shrinking and stretching.
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost- prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.
Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility room unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded. Our facility room is monitored with video security cameras.
We're much more likely to find misplaced laundry if it is reported early. Having said all this we welcome your business and will use our best efforts to launder all suitable clothing, package and deliver it back to you clean and freshly folded or hung.